Do you know someone who has an uncanny ability to stay calm and win over others, even when they are being attacked? Have you ever wondered why even though you knew you shouldn’t say something because it would hurt your cause, you blurted it out anyway? Do your know someone who is unbelievably ignorant of the impact their moods have on others?

In today's episode of "Why It Works," author and columnist Justin Bariso reveals some of the hidden mechanisms behind why EQ works. We explore the power of pausing before we speak, what we can learn from former FBI lead hostage negotiator Chris Voss about empathy, and how we can salvage and even benefit from situations of emotional hijack.

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MEET OUR GUEST

Website/Blog: www.eqapplied.com

Follow him on LinkedIn: justinbariso

Twitter: @justinjbariso

Bonus material: Link to Inc. for Justin’s detailed breakdown of the Serena Williams controversy at the 2018 U.S. Open Final

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CLIPS

Apologies, the Steve Jobs clip is broken. Will fix it if I can or find it out on YouTube if it is still available.

MUSIC

Opening features the song "Morning" by Cambo Smith, available under a Creative Commons
Attribution-NonCommercial License.

Online course promo features the song “Corporate Business" by scottholmesmusic.com.

Recommendation segment features the song "Delta" by Moonove, under Creative Commons Attribution-Noncommercial-Share Alike 3.0 International License

Closing features the song "Siesta" by Jahzzar under a Creative Commons Attribution-ShareAlike 3.0 International License.