Have you ever wished you were worse at handling life's challenges? Do you enjoy getting pummeled by life such that you have no energy left for the things or people you love? Would it be helpful to understand how to be more resilient, no matter the circumstances?

In today's episode of "Why It Works," Heather Younger, founder of and CEO of Customer Fanatix reveals some of the hidden mechanisms behind why Resilience works. We explore the role of truth in resilience, how to recover from a devastating embarrassment, and the importance of a pity party cutoff switch.

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MEET OUR GUEST

Heather Younger is the best-selling author, international TEDx speaker on adversity, podcast host onleadership, facilitator and coach, she has earned her reputation as “The Employee Whisperer”. Her experiences as a CEO, entrepreneur, manager, attorney, writer, coach, listener, speaker, collaborator and mother all lend themselves to a laser-focused clarity into what makes employees of organizations and companies – large and small - tick.

Heather has facilitated more than 150 communication style and leadership workshops, reaching +100 employers and their employees. Her motivation and philosophy have reached more than 20,000 attendees at her speaking engagements on large and small stages. Companies have charted their future course based on her leading more than 100 focus groups. In addition, she has helped companies see double-digit employee engagement score increases through implementation of her laws and philosophies. She has driven results in a multitude of industries, including banking, oil & gas, construction, energy, and federal and local government.

Her book “The 7 Intuitive Laws of Employee Loyalty” hit Forbes Must-Read list and is a go-to source for HR professionals seeking insight into their organization’s’ dynamics. Heather serves on the Board of Directors for Mile High SHRM in Denver, Colorado. Coupled with her Leadership with Heart podcast, weekly videos and employer newsletters, Heather stays connected to organizations long after she leaves the stage or conference room.

Today, Heather hopes to empower and inspire you to change the experiences for your employees, your customers, and your community.

TEDx talk:
https://www.youtube.com/watch?v=-bp4-IHyf50

Contact Heather:
Customerfanatix.com
Linkedin.com/in/heatheryounger

SPONSORS

Unlock Your Charisma

Why should the rewards only go to the lucky few who were born with Charisma? Is it fair for others to get the attention, access, and credit you deserve?

Drawing on fundamental principles of connection and emotional intelligence, Unlock Your Charisma finally reveals how Charisma works. Inside you will learn:

How Charisma is actually generated
Why a person has Charisma in some situations and fails in another
How to enter the state of being where Charisma flows

Unlock Your Charisma shows you how to be heard, be valued, and be chosen. Pick up your copy by clicking on Amazon Kindle or Apple Books and never be ignored, overlooked, or unappreciated again.

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AUDIBLE.COM

For you, the listeners of WHY IT WORKS, Audible is offering a FREE audiobook with a free 30-day trial to give you the opportunity to check out their service.

Buy on Amazon

A great book to go with this episode is TED Talks, by Chris Anderson.

To download your free audiobook today click, http://www.audibletrial.com/WhyItWorks

If you prefer paper, Kindle or are already an Audible member, no problem - buy the book here.

CLIPS

MUSIC

Opening features the song "Morning" by Cambo Smith, available under a Creative Commons
Attribution-NonCommercial License.

Promo features the song “Corporate Business" by scottholmesmusic.com.

Recommendation segment features the song "Delta" by Moonove, under Creative Commons Attribution-Noncommercial-Share Alike 3.0 International License

Closing features the song "Siesta" by Jahzzar under a Creative Commons Attribution-ShareAlike 3.0 International License.

36.0 Why It Works: Heather Younger on Resilience